Sonatest want you to experience an excellent standard of service every time you contact us, through knowledgeable and helpful staff utilising efficient, cost-effective systems and processes; and aim to provide high quality services and information for all our customers.
Our Customer Service Commitment
- All calibrations will be completed within 3-days of receipt
- Repairs of Sonatest manufactured equipment will be dispatched within 6 working days of receipt (subject to availability of spare parts). Alternatively, a replacement unit will be sent out on loan.
- Any repairs will be covered by a 3-month warranty.
- We will endeavour to inform customers of any critical design or software issues.
- Notification of arrival of equipment will be made within 24-hours
- We will support all equipment for 5-years after cease of production.
Through our network of distributors Sonatest can often offer local service and support for you and your equipment. However if you are unware of who or where to send equipment to for service or calibration, please contact our Service Department on +44 (0)1908 525913.
Sonatest's technical back-up is excellent, there is always someone at the end of a telephone who can give you answers.
Director, Applied Inspection Limited